Help Center
We're Here to Help You Get the Most from Our WordPress Theme!
Visit Documentation
Explore our comprehensive guide for valuable insights and information tailored to your needs. Whether you're looking for detailed instructions, expert tips, or essential updates, this resource has you covered.
Submit a Support Ticket
Need assistance? Submit a support ticket, and our friendly team will get back to you within 24-48 hours.
Before submitting a ticket, please make sure you’ve done the following:
- Make sure you are running the latest version of the theme and the latest version of WordPress.
- Check our documentation for the answer to your question.
- Disable any additional 3rd party plugins (plugins that don’t come with our theme) you may be using to see if it fixes the issue.
Due to a high volume of support requests, our response time may take up to 48 hours. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the backlog.
General FAQs
Do your themes and plugins work with the latest version of WordPress?
+Yes, all our products are regularly updated to remain compatible with the latest WordPress releases. We recommend keeping your WordPress installation, themes, and plugins up-to-date for optimal performance.
What kind of support do you provide?
+We offer technical support for installation, configuration, and troubleshooting. Please note that customizations beyond the standard product features are not included in support.
I didn’t receive my download link. What should I do?
+First, check your spam or junk folder. If you still can’t find the email, log in to your account to download the product directly. If you encounter further issues, fill out the form above.
How can I contact support?
+You can reach our support team through:
- Email: support@wpinterface.com
- Support Ticket: Visit the Help Center to create a ticket.
- Live Chat: Available during business hours.
How long does it take to get a response from support?
+Our typical response time is 24-48 hours on business days. If your issue is urgent, mention it in your ticket or chat for priority handling.
My theme/plugin isn’t working as expected. What should I do?
+- Ensure your WordPress, theme, and plugins are updated.
- Deactivate other plugins to check for conflicts.
- Clear your browser cache and try again.
- If the issue persists, contact our support team with a detailed description.
Do you offer customization services?
+Yes, we provide paid customization services. You can submit a request through our Customization Service page.
Purchasing and Licensing FAQs
What payment methods do you accept?
+We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secure and encrypted.
Do you offer refunds?
+Yes, we offer a 14-day money-back guarantee if the product does not meet your expectations or has unresolved technical issues. Please review our Refund Policy.
Will I get lifetime updates for my purchase?
+A standard single-site license provides you with free updates for one year from the date of purchase. After this period, you may need to renew your license to continue receiving updates and support. On the other hand, if you opt for a lifetime license, you will enjoy lifetime access to updates and support at no additional cost.