Quick-start · VIP Support
Priority WordPress support, straight to a senior engineer.
Stuck on something that can’t wait? A VIP ticket skips the standard queue and goes directly to a senior engineer from the team that builds our themes. One fixed price, no subscription.
- Handled before standard tickets
- Answered by a senior engineer
- Tracked in your account from first message to resolved
Quick-start · fixed price
VIP Support ticket
$29 one-time
Priority queue
10 of 10 priority slots left this week
Batch closes Friday at 5 pm
Booked 0 times in the last 30 days
- One priority ticket
- Moved to the front of the queue
- Handled by a senior engineer
- Tracked in your account
Secure checkout by Paddle · start date confirmed by email
$29
one-time, per ticket
1
priority ticket
Senior
engineer on your issue
10
VIP slots per week
01 — Why VIP
When it can’t wait, skip the queue.
Standard support answers tickets in the order they arrive. Most days that’s fine. But when a launch is tomorrow, a client is waiting or something just broke, you want the right person looking at it first.
A VIP ticket does exactly that: it goes to the front of the queue and to a senior engineer who knows our themes inside out, so you get a considered answer, not a script.
02 — What you get
One ticket, handled properly.
Everything a VIP ticket includes. Need more than one issue looked at? Buy one ticket per issue.
Front of the queue
Your ticket is picked up before standard tickets.
A senior engineer
Someone who works on our themes and WordPress builds every day.
One clear issue
A layout problem, an error, a setting that won’t behave: one issue per ticket.
The fix, explained
You get the fix or the exact steps, written so you can follow them.
Tracked in your account
Every message in one thread you can come back to.
Fixed price
Pay once per ticket. No subscription, nothing renews.
03 — How it works
From checkout to fixed.
- Book your VIP ticket Check out in a minute. Your ticket is marked as priority.
- Describe the issue Tell us what’s wrong and share the page or a screenshot.
- A senior engineer takes it Your ticket goes ahead of the standard queue.
- Resolved and documented You get the fix or exact steps, saved in your account.
04 — Standard or VIP
Waiting your turn, or going first.
Standard support is there for every customer. VIP is for the moments when the order matters.
| Do it yourself | Quick-startBook now | |
|---|---|---|
| Your ticket | ||
| Place in the queue | In arrival order | Front of the queue |
| Who answers | Support team | Senior engineer |
| Tracked in your account | Included | Included |
| Cost | ||
| Price | Included with your theme licence | $29 per ticket |
| Subscription | Not included | Not included |
05 — Book
Priority slots are limited each week.
We keep a fixed number of VIP tickets per week so every one gets a senior engineer’s full attention. The counter shows what’s left right now.
- One priority ticket per purchase
- Senior engineer on your issue
- Fixed price, no subscription
Quick-start · fixed price
VIP Support ticket
$29 one-time
Priority queue
10 of 10 priority slots left this week
Batch closes Friday at 5 pm
Booked 0 times in the last 30 days
- One priority ticket
- Moved to the front of the queue
- Handled by a senior engineer
- Tracked in your account
Secure checkout by Paddle · start date confirmed by email
Questions
Frequently asked questions
What a VIP ticket covers and how it works. Something else? Ask the team.
What counts as one ticket?
One issue. A broken layout, an error message, a feature that isn’t working as expected: each is one ticket. If you have several unrelated issues, book one VIP ticket for each.
Is VIP Support a subscription?
No. It’s a one-time payment of $29 for one priority ticket. Nothing renews.
Who handles my ticket?
A senior engineer from the team that builds and maintains our themes.
What happens if this week’s VIP slots are taken?
We keep a fixed number of VIP tickets each week so each one gets proper attention. When they’re all booked, your ticket joins the next week’s slots. The counter on this page shows what’s left right now.
Can you fix things outside the theme?
A VIP ticket covers one issue with your WordPress site. If it turns into a larger project, such as custom development or a redesign, we’ll tell you and point you to the right service.
Quick-start
More fixed-price services
Same weekly batches, same team, fixed prices. Add any of them to the same order.
-
Must-Have Plugins
We install and configure the essential plugins for you.
-
Must have SEO Setup
Technical SEO, sitemaps and schema configured correctly from day one.
-
WordPress Installation and Theme Setup
WordPress installed, your theme set up and the demo imported in one business day.
-
Site Speed Optimization Services
Caching, image and script tuning for fast Core Web Vitals.
